Hiring Organization: Walgreens

Post Name: Pharmacy Customer Service

Qualifications: Graduation

Work Hours: 8

Salary: $20-$30/Hour

Locations:  Lansing, USA

Job Description:

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In compliance with state and federal regulations, assists the pharmacist, under direct supervision, in the operation of the pharmacy. Responsible for using pharmaceutical systems to obtain patient and drug information and process prescriptions. Job responsibilities/tasks

Customer experience

Engage customers and patients by greeting them and offering assistance with products and services. Resolve customer issues and answer questions to ensure a positive customer experience. Model and share customer service best practices with all team members to deliver a distinctive and enjoyable customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and customer characteristics. needs, service to satisfaction, etc.).

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Operations

• Provides customers with courteous, friendly, prompt and efficient service. Recommend items for sale to the customer and recommend trade-in and/or add-on items.
• Record customer purchases at assigned cash register, collect cash and distribute change as required; processes cancellations, returns, rain checks, refunds and exchanges as needed. Take the customer to the OTC department whenever possible to help locate products.
• Keeps counters and shelves clean and well marketed, takes inventory and keeps records. Record and price merchandise as needed or as directed by the store manager or communicated by the shift supervisor.
• Performs duties assigned by the pharmacy manager, floor pharmacist, and store manager, including using the pharmacy systems to enter patient and drug information, ensure information is entered correctly, fill prescriptions, retrieve , count and pour pharmaceutical medicines, check that the medicine is correct and check for possible interactions Help pharmacists plan and maintain workflow.
• Promptly report prescribing errors to the pharmacist on duty and adheres to company policies and procedures regarding medication errors and quality improvement program. Review and comply with the Walgreen Co. Pharmacy Code of Conduct.
• Strictly adheres to Walgreen Co.'s policy of good faith dispensing in all applicable prescription dispensing activities. Handles phone calls that don't require personal attention from the pharmacist, including those to doctors.

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Processes (corrects and resubmits) manual requests for prescription services from third-party programs in a timely and efficient manner and performs other administrative duties, as assigned by the Pharmacy Manager. Assists and supports the Pharmacy Department in inventory management activities such as ordering, unpacking, checking and putting away the shipment of pharmaceutical products. Maintains knowledge of Company asset protection techniques and files claims for overstock (merchandise received but not invoiced), shortage (merchandise invoiced but not received), order errors, or damaged merchandise related to Rx drugs. Ensures compliance with state and local laws relating to regulated products (for example, alcoholic beverages and tobacco products).

• Builds and maintains displays, including superstructures of promotional, seasonal, and sales merchandise. Full reboots and hotfixes as directed.
• Assists in food separation (e.g. raw vs convenience foods) and placement of products as specified by policies/procedures (e.g. raw and frozen meats on bottom shelves). For consumable items, it assists in inventory rotation, using the first-in, first-out, and restocking method.
• He has a working knowledge of the shop's systems and equipment. Provides customer service in the photography industry, including digital passport photography service, poster and creative machine printing, suggestive sale of promotional photography products.
• Assumes web pickup responsibilities (track orders in Picture Care Plus, fulfill orders (pick up items), deliver orders to customers when they arrive in store). Assists in external and internal maintenance ensuring a clean, neat and tidy appearance and condition of the shop.
• Comply with all company policies and procedures; Maintains respectful relationships with his colleagues. Complete special assignments and other assigned tasks.

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Personal training and development

Obtain and maintain PTCB certification through designated PTCB training program and/or state-required certification/registration. Attend training and complete PPLs required by the Manager or assigned by the company and earn continuing education credits. Maintains knowledge and skill in healthcare and pharmaceuticals, including the latest news and developments. Walgreens, one of the largest pharmacy chains in the nation, is included in the Retail Pharmacy USA division of Walgreens Boots Alliance, Inc., the first global pharmacy-led health and wellness company. More than 10 million customers interact with Walgreens every day in communities across the United States, using the most convenient multi-channel access to consumer goods and services, and trusted, affordable services and advice in pharmacy, health and wellness. Walgreens operates 8,175 drugstores with a presence in all 50 states, the District of Columbia, Puerto Rico and the US Virgin Islands. Walgreens' omnichannel business includes Walgreens.com. Approximately 400 Walgreens stores offer services from health clinics or other retail clinic providers.

As a neighborhood pharmacy and retailer, our goal is to make health and happiness simpler, easier, and more affordable. And we continue to be a trusted wellness provider that offers convenient access to important health services, such as vaccinations and a variety of pharmaceutical services that can help patients improve their health. For our team members, Walgreens presents a unique opportunity to excel in their careers in a welcoming and inclusive environment. We offer the opportunity to work in a truly supportive environment and be part of a progressive organization dedicated to the well-being of our clients, team members and the communities we all call home.

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Top 20 Common Interview Questions

1. Tell me about yourself.
2. What are your strengths and weaknesses?
3. Why do you want to work for our company?
4. What experience do you have that makes you a good fit for this position?
5. What are your long-term career goals?
6. How do you handle stress and pressure?
7. Can you give me an example of a time when you had to resolve a conflict with a colleague?
8. What do you know about our industry/competitors?
9. How do you stay organized and manage your workload?
10. Can you describe a time when you had to think creatively to solve a problem?
11. How do you handle criticism or feedback?
12. What motivates you to perform at your best?
13. How do you prioritize tasks and manage your time effectively?
14. What do you think are the most important qualities for success in this role?
15. Can you describe your leadership style?
16. Can you walk me through your resume and explain any gaps or inconsistencies?
17. What do you think sets you apart from other candidates?
18. How do you handle ambiguity or uncertainty in a project?
19. Can you give an example of a time when you had to adapt to a new situation quickly?
20. What questions do you have for us?

It's important to prepare for these types of questions and think about how you can best showcase your skills and experience to demonstrate why you're the right fit for the job.