Company Name:  American Express

Job Name:  Account Protection Specialist

Salary: $20-$30 (Per Hour)

Qualification: Bachelor's

Language: English

Location:  Montgomery, USA

Job Description:

At American Express, we know that with the right support, people and businesses have the potential to achieve tremendous growth. Whether it supports our customers' financial confidence to continue, to trade at new heights, or to encourage people to explore the world, we work to constantly redefine things. is possible - and we are happy to support each step of the way. . When you join #TeamAmex, you'll be part of a diverse community of over 60,000 colleagues, all with a mission to deliver exceptional customer experiences every day.

We support our colleagues with the support they need to succeed, professionally and personally. That's why we have Amex Flex, our corporate service model that offers great flexibility for our colleagues while ensuring that we preserve an important part of our unique culture. Depending on the work and business needs, colleagues will work either on site, in hybrid form (combination of office and virtual day) or completely. As a brand built on high expectations to deliver the best customer experience, having exceptional colleagues is paramount. As the face of the business, you can create a positive relationship with our customers every day, by creating a unique trip or life experience to help with their daily needs. In addition, you can develop your skills through industry-leading training and continuing education, while learning what it means to continue to set the standard for world-class, customer-focused service. Find where you serve with #TeamAmex. This post is for providing well-known US organizations whose accounts have shown fraudulent activity with excellent services.

• As an Account Security Specialist, you will be responsible for building relationships with our clients. This role will include making outbound or inbound calls, to detect fraudulent charges.
• This role also includes investigating card member fraud claims and handling inbound calls related to fraud at the credit transaction and customer level.
• Do your best to identify fraudulent claims through incoming and outgoing calls. Answer incoming calls from cardholders and establish/create call fraud cases
• Review cardholder fraud charges. After the investigation, a decision will be made whether to accept the cardholder's request or refuse to pay the balance and possibly contact the customer by mail. After that, the necessary maintenance of the account is required, sending the appropriate letters and making money transfers with others and writing the account.
• Incoming calls related to credit and fraud in customer membership and card transactions
• Identify and reduce credit and fraud risk while spending money at the same time
• Credit assessment is at the risk of fraud and business-time
• Point of sale (POS) support.
• A judge within the assigned clearance limit

A successful accounting professional is someone who:

• Have a proven ability to provide exceptional customer service to our team / clients, by showing empathy, building relationships, listening effectively and demonstrating understanding.
• Use their knowledge of products and services to provide effective solutions
• Analytical skills and the ability to make sound decisions
• Communicates in a professional manner, leads discussions with cardholders/customers and achieves meaningful results

Top 20 Common Interview Questions

1. Tell me about yourself.
2. What are your strengths and weaknesses?
3. Why do you want to work for our company?
4. What experience do you have that makes you a good fit for this position?
5. What are your long-term career goals?
6. How do you handle stress and pressure?
7. Can you give me an example of a time when you had to resolve a conflict with a colleague?
8. What do you know about our industry/competitors?
9. How do you stay organized and manage your workload?
10. Can you describe a time when you had to think creatively to solve a problem?
11. How do you handle criticism or feedback?
12. What motivates you to perform at your best?
13. How do you prioritize tasks and manage your time effectively?
14. What do you think are the most important qualities for success in this role?
15. Can you describe your leadership style?
16. Can you walk me through your resume and explain any gaps or inconsistencies?
17. What do you think sets you apart from other candidates?
18. How do you handle ambiguity or uncertainty in a project?
19. Can you give an example of a time when you had to adapt to a new situation quickly?
20. What questions do you have for us?

It's important to prepare for these types of questions and think about how you can best showcase your skills and experience to demonstrate why you're the right fit for the job.