Company Name:  Disney

Job Name:  Member Service Specialist

Salary: $20-$30/Hour

Qualification: Graduation

Language: English

Location: Denver, USA

Full Job Description:

The Member Service Center Specialist answers inbound calls from both members and potential members who have requests regarding their existing account(s) with Partners Federal Credit Union or about potential new accounts. Provides world class member service and uses consultative sales techniques to offer additional products/services. Uses multiple computer programs to view account information, perform transactions, and document changes to the member's account. Requires a service focus on every member interaction with the goal of providing an extraordinary member experience and member loyalty

Responsibilities :

• Handle inbound telephone calls and provide world class member service:

• Responsible for achieving and adhering to all contact center performance standards, goals, and objectives.

• Offers additional products and services to meet the member's needs while providing reasonable solutions and options that will enhance their financial situation.

• Follows proper Partners Federal Credit Union processes and procedures when assisting members.

• Responds to member needs. 

Basic Qualifications :

• Must be able to work Hybrid schedule

• Typing proficiency. Ability to talk and type simultaneously

• Troubleshoot common computer/device issues on widely used operating systems, browsers, and platforms

• Familiarity and comfort level working with new and emerging technology

• Excellent customer service skills

• Demonstrated verbal and written communication skills; including telephone etiquette skills

• Demonstrated teamwork skills

• Demonstrated problem solving and decision making skills

• Demonstrated ability to manage conflict resolution

• Easily adapts to change; flexible

• Manages time well; organized

• Ability to use juggle multiple related software applications including Microsoft Outlook

• Demonstrated knowledge of mobile and online banking systems and features

Top 20 Common Interview Questions

1. Tell me about yourself.
2. What are your strengths and weaknesses?
3. Why do you want to work for our company?
4. What experience do you have that makes you a good fit for this position?
5. What are your long-term career goals?
6. How do you handle stress and pressure?
7. Can you give me an example of a time when you had to resolve a conflict with a colleague?
8. What do you know about our industry/competitors?
9. How do you stay organized and manage your workload?
10. Can you describe a time when you had to think creatively to solve a problem?
11. How do you handle criticism or feedback?
12. What motivates you to perform at your best?
13. How do you prioritize tasks and manage your time effectively?
14. What do you think are the most important qualities for success in this role?
15. Can you describe your leadership style?
16. Can you walk me through your resume and explain any gaps or inconsistencies?
17. What do you think sets you apart from other candidates?
18. How do you handle ambiguity or uncertainty in a project?
19. Can you give an example of a time when you had to adapt to a new situation quickly?
20. What questions do you have for us?

It's important to prepare for these types of questions and think about how you can best showcase your skills and experience to demonstrate why you're the right fit for the job.