About The Organization

Orange Wellbeing Labs is building India's more cutting edge symptomatic organization that empowers Indian purchasers to get their demonstrative tests with extreme comfort, dependability and speed.Launched in 2020, Orange Wellbeing Labs is presently a main 10 symptomatic brand across India's 4 biggest metro urban communities: Bangalore, Delhi, Mumbai, and Hyderabad.

Established by medical care pioneers, Dhruv Gupta and Tarun Bhambra, the Orange Wellbeing Labs group presently comprises of north of 900 individuals across our areas. Having served north of 1 million clients, we are currently additionally India's most elevated evaluated demonstrative lab, and we invest wholeheartedly in the client love that we get!

We are upheld by excellent financial backers like Accel, Bertelsmann India, General Impetus, Y Combinator, alongside other marquee medical care and worldwide financial backers. Diagnostics is the beginning stage of most medical services ventures, so it's a requirement for each family, and we need to be the brand of decision. Go along with us to make diagnostics 10x more helpful, 10x more precise - 10x better!

About The Job

We are searching for a Talk Backing Leader to join our group and give uncommon client assistance to our clients through visit. As a Visit Backing Leader, you will be liable for answering client requests, settling issues, and keeping up with consumer loyalty through talk support. The ideal competitor ought to have superb relational abilities and have the option to perform multiple tasks productively.

What will you get to do?

Answer client requests through talk support in an ideal and expert way.

Give clients precise data and answers for their questions.

Heighten complex issues to the proper colleagues.

Keep up with consumer loyalty by giving remarkable client assistance.

Team up with colleagues to further develop client assistance techniques and practices.

Screen and track client input and propose upgrades to the group.

Meet and surpass execution measurements, for example, reaction time, goal time, consumer loyalty score, and efficiency.

Measurements For The Job

Normal Reaction Time

Nature of Visits

CSAT

Abilities We Are Searching For

Relational abilities: You ought to be successfully ready to connect with clients to give complete and focused goals.

Performing multiple tasks and critical thinking: Can change consideration starting with one undertaking then onto the next and have the option to make quick work of each and every issue with as little examination as could really be expected.

Quick reaction and goal time: Since clients expect answers that can assist them with settling their concern rapidly.

Undivided attention: to grasp the message of our client, appreciate the data and answer insightfully.

Scrupulousness: to build your efficiency and diminish the probability of blunder.

Why You May Be Amped up for Us

We are determined to fabricate the quickest and most dependable demonstrative lab in India.

We began with 2 individuals in 2020 and today we are a 700+ solid group across India.

We have a lot of capable people who perseveringly pursue bringing a WOW client experience. Appraised right now at 4.9/5 on Google.

Our group has an extensive variety of involvement. People at Orange have worked before with organizations like Flipkart, Phonepe, Byju's, Practo, Unacademy, Swiggy, City, Licious, Cure.fit and so forth and we are eager to gain from you as well.

We care for your vocation and development and subsequently we will assist you with molding a profession you are amped up for.

We try sincerely and we party harder. Our Kin NPS is >90% and Glassdoor rating is 4.9/5.

Serious compensation

flipkart work from home jobs,customer support jobs