Company Name: Apple

Job Name: Technical Support Advisor

Salary: $20-$30 (Per Hour)

Qualification: Bachelor's

Language: English

Location:  Hartford, USA

Full Description:

You are a problem solver and connect with customers quickly! You exceeded their expectations with your guidance, knowledge and passion for technology. You love how things work and have the ability to understand how technology works when things are going well. You have excellent communication and writing skills, and the ability to organize and manage your time effectively. You can multitask in both processes and applications, analyze, isolate, and solve a variety of complex technical issues, and navigate well in a technical environment. You are relentlessly involved, explaining the process step by step with patience and a customized process for each client. You're not only there to help solve technical problems, but also to deliver an amazing customer experience. If that sounds like you, you could be the next Apple support consultant. We strive to help users discover their potential.

The right to head

• Minimum of 2 years of technical troubleshooting experience or demonstrated technical ability
• Experience supporting customers via phone, email, chat and/or in person
• Passion for customer service and ownership of the customer experience, including full print resolution
• Ability to adapt to different communication styles effectively
• Able to self-manage and work independently in a fast-paced and constantly changing environment
• It thrives in a community where expertise is shared and feedback is welcomed
• Effective time management, including the ability to multi-task, plan and organize
• Able to research and apply technical information on multiple devices while speaking with clients
• iOS, Smartphone, Tablet, PC or Mac experience
• Ability to acquire technical research skills and willingness to learn and take on new challenges

Explanation

We are looking for a consultant for everything our clients do. As an Apple support consultant, you will support many of our most popular products, from iPhones and iPads to MacBooks and Mac desktops. As our first point of contact for customers, you will be the friendly voice of Apple, delivering world-class customer service, troubleshooting and technical support. We rely on you to listen to our customers and use your skills, creativity and passion to meet their needs and remind them that behind our great products are great people

Top 20 Common Interview Questions

1. Tell me about yourself.
2. What are your strengths and weaknesses?
3. Why do you want to work for our company?
4. What experience do you have that makes you a good fit for this position?
5. What are your long-term career goals?
6. How do you handle stress and pressure?
7. Can you give me an example of a time when you had to resolve a conflict with a colleague?
8. What do you know about our industry/competitors?
9. How do you stay organized and manage your workload?
10. Can you describe a time when you had to think creatively to solve a problem?
11. How do you handle criticism or feedback?
12. What motivates you to perform at your best?
13. How do you prioritize tasks and manage your time effectively?
14. What do you think are the most important qualities for success in this role?
15. Can you describe your leadership style?
16. Can you walk me through your resume and explain any gaps or inconsistencies?
17. What do you think sets you apart from other candidates?
18. How do you handle ambiguity or uncertainty in a project?
19. Can you give an example of a time when you had to adapt to a new situation quickly?
20. What questions do you have for us?

It's important to prepare for these types of questions and think about how you can best showcase your skills and experience to demonstrate why you're the right fit for the job.