Job Responsibilities: Senior Customer Service

Salary: $21/Hour

Company:  Apple

Location: Austin, USA

Educational Requirements: Bachelor's Degree

Summary

The EMEIA Retail on line Senior customer support team is the assist channel for the Apple on line shop Inbound income, carrier, and Order management companies. Responsible for harm control and customer service recovery, the Senior customer service crew manages extremely good consumer conditions via to decision!

Key Qualifications

Key qualifications

• Full fluency in German & English
• No less than 2 years name centre / customer support enjoy
• Showed potential to remedy complex patron issues
• Be a assured and hardworking communicator
• Have strong analytical, organisational and administrative skills
• Super written & verbal conversation abilities
• Strong interest to detail
• Adaptability & willingness to take on new tasks
• Self encouraged, works properly beneath own initiative and can innovate
• Potential to prioritise obligations & work to deadlines / objectives
• Sturdy teammate who is ingenious and bendy
• Potential to remedy complex troubles

Description

Description

Helping the EMEIA carrier and OA teams through telephone and Chat obligations encompass:   dealing with raised client troubles and exquisite eventualities from frontline service specialists.   Broaden innovative answers to complex purchaser troubles and follow thru to decision.   Case management of high-quality conditions, such as outreach and follow up via e mail and make contact with.   Perceive, record and action emerging customer trends, advise process enhancements to enhance the purchaser enjoy.   Coordinate and paintings move-functionally to prevent and/or clear up and assist purchaser concerns