Company Name:  Southwest  Airlines 

Job Name:  Operations Agent 

Salary:  $20-$30 (Per Hour)

Qualification: Bachelor's

Language: English

Location:  Honolulu, USA

Full Description:

Southwest Airlines travelers come together to achieve our mission of connecting people to what's important in their lives through easy, reliable and affordable air travel. Our staff perform important tasks "on the wing" at the airport, including completing aircraft weight and balance details, providing a smooth and hospitable check-in experience for customers and operators and other employees who work to facilitate the departure of the aircraft. They work behind the scenes preparing flights for departure while serving Southwest's domestic and international customers on a daily basis. The employees are good communicators who like to work as one in a strong and safe environment. Other details:

Team-based work that includes shifts assigned based on seniority. Shifts may include early mornings, late evenings, weekends and holidays. No US or current authorization to work in the United States is required and no current or future work authorization is available.   

Southwest Airlines is an equal opportunity employer. We continue to seek opportunities to showcase the community we serve and welcome applicants with diverse perspectives, backgrounds and experiences.  

Work

• Provides friendly service and maintains good relationships with all internal and external customers
• Working in a collaborative spirit to ensure the success of our business
• He is responsible for providing legendary customer service to flight attendants by coordinating ramps, operations, supply and flight scheduling to ensure on-time departures and quick turnarounds as well as making time for delayed flights.
• It operates in the airport, accommodation, aviation and aerospace industries. Can be exposed to various weather conditions as well as noise and fumes from aircraft and machinery. Open and close ports, providing advice to Dispatch
• Manages AMS traffic and radio communications as required
• Coordinates loading and unloading of aircraft by monitoring ramp activities

Answering station operations calls

• Notifies the gate staff of the start of the check-in
• Prepares travel release forms and collects weather reports from OTIS for crew
• Schedule refueling as needed
• Supports different weights and sizes. Notify Dispatch, FLIFO and airport of departure/arrival
• Airplane closed; files and maintains accurate flight documents. Make sure the plane is properly washed and serviced before take off
• Coordinates special services required on board such as bathroom maintenance, cabins, customer wheelchairs, and special emergency cleaning.
• Operates bridges, arranges check-in and check-out
• Work with gate operators to expedite the check-in process, collect check-in passes and/or electronic check-in data, and check check-in rates.
• Check the bag, if necessary. Catwalk ladders are often used to carry items from the catwalk to the top
• Composes and submits error reports as required. Checks the load on hand to ensure it is properly recorded and calculated. Monitors and sends all board messages and company messages to the specified port
• Receive, send or make page calls and make page announcements, as appropriate. Keeps other airport staff informed of aircraft movements, weather conditions and regular operations
• Prepares logbook to record travel document information. Operates flight information display devices and updates systems when required
• Prepare and dress appropriately according to company standards and present a neat and professional appearance while at work
• Provides friendly service to all colleagues and customers. Performs special duties or responsibilities assigned by supervisor or station staff
• Responsible for land safety and ensuring operations follow safety procedures
• Can work as a porter. More information can be found in the QAP Weight Loss Assistant
• Must be able to meet all physical ability requirements listed in this description
• May perform other duties as assigned by senior staff

Knowledge, skills, and abilities

• Ability to work effectively with others as part of a team, meet the public and work under pressure
• Must be eligible for GSC
• Must follow DOT drug and alcohol testing procedures
• Ability to read, follow instructions, learn and understand land operations procedures, rules and regulations
• Ability to type and/or use a computer keyboard at sufficient speed to meet job requirements
• Must successfully complete an on-the-job training program with an average of 90% or higher and a probationary/probation period.
• Must be aware of dangerous situations and be able to handle emergencies as needed
• Able to work under pressure and manage multiple projects simultaneously with multiple organizations and/or groups of people

Top 20 Common Interview Questions

1. Tell me about yourself.
2. What are your strengths and weaknesses?
3. Why do you want to work for our company?
4. What experience do you have that makes you a good fit for this position?
5. What are your long-term career goals?
6. How do you handle stress and pressure?
7. Can you give me an example of a time when you had to resolve a conflict with a colleague?
8. What do you know about our industry/competitors?
9. How do you stay organized and manage your workload?
10. Can you describe a time when you had to think creatively to solve a problem?
11. How do you handle criticism or feedback?
12. What motivates you to perform at your best?
13. How do you prioritize tasks and manage your time effectively?
14. What do you think are the most important qualities for success in this role?
15. Can you describe your leadership style?
16. Can you walk me through your resume and explain any gaps or inconsistencies?
17. What do you think sets you apart from other candidates?
18. How do you handle ambiguity or uncertainty in a project?
19. Can you give an example of a time when you had to adapt to a new situation quickly?
20. What questions do you have for us?

It's important to prepare for these types of questions and think about how you can best showcase your skills and experience to demonstrate why you're the right fit for the job.