Company Name: Disney

Job Name: Member Service Specialist

Salary: $20-$30 (Per Hour)

Qualification: Bachelor's

Language: English

Location:  Atlanta, USA

Full Description:

The member service center specialist answers incoming calls from members and prospective members who have questions about their existing accounts with Partners Federal Credit Union or potential new accounts. She provides world-class member service and uses consultative sales techniques to offer additional products/services. It uses various computer programs to view account information, execute transactions, and document changes to the member's account. It requires a focus on service in every member interaction with the goal of delivering an amazing experience and member loyalty.

Responsibility:

• Handle incoming phone calls and provide world-class service for members:
• Responsible for achieving and adhering to all contact center performance standards, goals and objectives. It offers additional products and services to meet the needs of members by providing reasonable solutions and options that will improve their financial situation.
• Follows Partner Federal Credit Union processes and procedures when assisting members. Respond to member needs.

Basic Qualifications:

• Must be able to work hybrid schedules
• Typing proficiency. Ability to speak and write simultaneously
• Fix common computer/device problems on widely used operating systems, browsers and platforms
• Familiarity and comfort level working with new and emerging technology
• Excellent customer service skills
• Demonstrated verbal and written communication skills; including phone tag skills

Demonstrate teamwork skills.

• Demonstrate problem solving and decision making skills.
• Demonstrated ability to handle conflict resolution.
• Easily adapts to change; flexible
• Manages time well; organized
• Ability to juggle multiple related software applications including Microsoft Outlook
• Demonstrated knowledge of online and mobile banking systems and functionalities.

Preferred qualifications:

• Financial services or banking or credit union experience preferred
• Call center experience preferred

Top 20 Common Interview Questions

1. Tell me about yourself.
2. What are your strengths and weaknesses?
3. Why do you want to work for our company?
4. What experience do you have that makes you a good fit for this position?
5. What are your long-term career goals?
6. How do you handle stress and pressure?
7. Can you give me an example of a time when you had to resolve a conflict with a colleague?
8. What do you know about our industry/competitors?
9. How do you stay organized and manage your workload?
10. Can you describe a time when you had to think creatively to solve a problem?
11. How do you handle criticism or feedback?
12. What motivates you to perform at your best?
13. How do you prioritize tasks and manage your time effectively?
14. What do you think are the most important qualities for success in this role?
15. Can you describe your leadership style?
16. Can you walk me through your resume and explain any gaps or inconsistencies?
17. What do you think sets you apart from other candidates?
18. How do you handle ambiguity or uncertainty in a project?
19. Can you give an example of a time when you had to adapt to a new situation quickly?
20. What questions do you have for us?

It's important to prepare for these types of questions and think about how you can best showcase your skills and experience to demonstrate why you're the right fit for the job.