Hiring Organization:  American Express 

Post Name: Customer Success Specialist

Qualifications: Graduation

Work Hours: 8

Salary: $20-$30/Hour

Locations:  Des Moines USA

Job Description:

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American Express Global Business Travel is dedicated to helping customers get the most value from their travel investment through a combination of industry-leading reservations technology, travel management consulting expertise, strategic sourcing and travel support. suppliers and customer service available worldwide, 24 hours a day, online and offline, resulting in greater cost savings, excellent customer service and excellent spending control.

We are moving faster than ever, introducing new products, services and strategies that will revolutionize the travel industry and deliver greater value to our business customers. Your success expands our success, which is why we put our heart and soul into helping our clients achieve results that exceed all expectations. As the largest travel management company in the world, we continue to build partnerships with key travel leaders and suppliers around the globe, reinforcing our position as a quality provider to businesses of all sizes. Should you be part of our illustrious team?

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If you have previous account management experience and are seeking the opportunity to provide a superior service, whilst achieving true work-life balance; sailing great with American Express Global Business Travel with over 150 years of innovation behind it, our future couldn't look brighter. Paper:

• The Customer Success Specialist position is responsible for the ongoing management and growth of a portfolio with annual air volume up to $2 million. The candidate will lead innovative account management strategies with a focus on increasing profitability and deepening client relationships within the defined portfolio. Responsibility:
• Responsible for growing client revenues through a combination of exceptional relationship management and consulting skills.
• Drive growth and develop innovative customer-centric solutions. Increase profitability by proactively identifying delivery solutions that continue to add value and by expanding GBT's network of influence.
• Lead sales efforts to generate multiple revenue streams and further penetrate accounts with a focus on driving transaction, premium revenue, and vendor revenue.
• Develop a deep understanding of key business drivers, organizational culture, and the competitive position of assigned clients. Research the market and competitive products and services to highlight the value that sets GBT products apart, leveraging MI, benchmarking and technology as critical value drivers.
• Create pricing strategies while helping to manage customer profits and losses on an ongoing basis. Conduct client business planning and business review sessions with alignment of client needs and insights with our offering.
• Enhance GBT's value proposition through in-depth policy consultation, white paper needs research, and technology journey planning.

Judgments:

• 3-5 years working in the travel industry. Must be able to identify customer needs and propose innovative solutions.
• You must have a solid understanding of the external market and a thorough understanding of the power of GBT's value proposition.
• Must be able to identify and understand customer needs, motivations and 'hot spots' to develop targeted solutions. Proven success in consultative selling is required, as well as demonstrating success in increasing the client's profitability.
• High motivation is required for success and performance. Proven innovative problem solving skills and sound decision making are required.
• Ability to maintain an active workload through excellent prioritization and planning skills. Strong negotiation skills, including the ability to handle objections and reach mutually beneficial solutions.
• Demonstrate the ability to quickly learn, understand and articulate key value products and services in a variety of contexts.

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Top 20 Common Interview Questions

1. Tell me about yourself.
2. What are your strengths and weaknesses?
3. Why do you want to work for our company?
4. What experience do you have that makes you a good fit for this position?
5. What are your long-term career goals?
6. How do you handle stress and pressure?
7. Can you give me an example of a time when you had to resolve a conflict with a colleague?
8. What do you know about our industry/competitors?
9. How do you stay organized and manage your workload?
10. Can you describe a time when you had to think creatively to solve a problem?
11. How do you handle criticism or feedback?
12. What motivates you to perform at your best?
13. How do you prioritize tasks and manage your time effectively?
14. What do you think are the most important qualities for success in this role?
15. Can you describe your leadership style?
16. Can you walk me through your resume and explain any gaps or inconsistencies?
17. What do you think sets you apart from other candidates?
18. How do you handle ambiguity or uncertainty in a project?
19. Can you give an example of a time when you had to adapt to a new situation quickly?
20. What questions do you have for us?

It's important to prepare for these types of questions and think about how you can best showcase your skills and experience to demonstrate why you're the right fit for the job.