Job Details:-

Hiring Organization: Wayfair

Post Name:  Customer Service Representative

Qualification: Graduation

Work Hours: 4 Hours

Language: English

Salary: $20-$30/hour

Location: Little Rock, USA

Job Description:

At Wayfair, we believe that a phenomenal customer experience coupled with a supportive employee structure has led to our award-winning customer service team.

It's not just about answering another phone call, it's about empowering our customers to create spaces that reflect who they are, what they need and value. It will play a crucial role in providing a best-in-class experience when it's needed most. Wayfair will provide you with the training, tools and decision-making power to help our customers find the solutions that best fit their needs. You will empathically help customers resolve a variety of post-order issues including: shipping queries, damages, returns, exchanges, assembly services, and order notifications. No dashes. There are no ready-made answers. These are true person-to-person interactions where you can make a significant impact. Wayfair will invest in you with continued development, career opportunities and surround you with a team of great people.

What does a service worker do?:

• Demonstrate Reliability: Attendance and a commitment to be there for the full shift every day is key. This helps ensure that we are ready and willing to help our customers when they need us most.
• For unforeseen events or problems, we require our associates to be proactive in communication and planning where possible.
• Handles a high volume of contacts - will handle around 50-60 phone calls per shift. This is a fast paced and highly structured environment. There is little downtime at this position, as you typically get back to back calls during your shift.
• Meet our high performance bar - You will work to exceed customer satisfaction, excel in meeting customer service efficiency metrics and other responsibilities assigned to you.
• Attract customers: You will need passion for people. You will be the voice of Wayfair and work to build a relationship with customers who reach out to us via inbound phone calls, chat and email.
• Topics can range from returns, exchanges, deliveries, product availability, order status, and more.
• Actively listen and show empathy: You will actively listen to understand relevant customer information to find the best way to quickly and completely resolve their issue. Reduce customer worries: Most customers contact us because they've had a problem and need your help.
• You will use your conflict management skills to balance client needs with company options, while maintaining a professional composure at all times. Troubleshooting: Solutions aren't a one-size-fits-all approach, so customer service associates don't read the preloaded scripts. You will be given a level of autonomy to help customers find the right fit. You will need to think analytically to resolve customer issues in a first contact resolution approach.
• Multitasking: You'll need to juggle multiple browsers, tabs, tools, and screens to answer questions quickly and effectively. The ideal customer service representative will be familiar with computers and be able to effectively navigate technology every day.
• Scale Systemic Problems: Help us continuously improve. You will identify areas where improvement is needed and share those trends with leadership.

What are the salaries and benefits?

• Hourly rate: $16.00 (term increases after 6 months)
• Up to $2,200 quarterly performance bonuses. (This potential bonus gives you the ability to earn up to the equivalent of $20.23 per hour.)
• $500 referral bonus (per eligible referral)

Benefits:

• Health, vision and dental insurance (coverage starts on day 1!)
• 401(k) with business match up to 4%
• Paid leave (start accumulating time now)
• 7 paid federal holidays and 1 floating vacation
• Paid/unpaid parental leave options
• Reimbursement of eligible tuition (up to $5,250)
• Wayfair employee discount
• Community Service Volunteer Day (Paid Day Off)
• Opportunities for growth and development, but not only

What are the requirements?:

• Must be at least 18 years old.
• Must have a high school diploma, GED, or equivalent. A working knowledge within Windows operating systems or equivalent.
• Wayfair wants to ensure your success, which is why our training is 100% mandatory. We cannot accommodate absences, days off or delays during these first 3 weeks.
• Qualified candidates will need to pass the candidate assessment to proceed with the interview process.