Company Name:  American Express

Job Name: Customer Service Representative 

Salary: $20-$30 (Per Hour)

Qualification: Bachelor's

Language: English

Location:  Little Rock, USA

Job Description:

At American Express, you will be recognized for your contributions, leadership and impact – all colleagues have the opportunity to share in the company's success. Together, we will win as a team by striving to uphold our company values ​​and our powerful promise to support you to deliver the best customer experience in the world every day. And we will do so with the utmost integrity and in an environment where everyone is seen, heard and feels they belong.

Role and responsibilities:

• Meaningful and rewarding work done with integrity. Here are just some of the things you'll be doing in this role:
• Deliver world-class customer service, handling high volume of calls and responding to customer inquiries and issues with every interaction.
• Build meaningful relationships with our Clients by offering customized solutions, advisory assistance and first contact resolution to negotiate a successful outcome for the Client and for American Express. Improve our customers' experience by identifying opportunities to offer products based on the needs of our cardholders.
• Meet and exceed quality objectives, compliance standards and productivity targets. Navigate a computerized data entry system or other relevant applications.
• Analyze our customers' spending history, trends and determine their needs to ensure a personalized interaction in every connection. Document necessary information such as payment details, change of customer details, change of address and travel notifications.
• Redefine priorities to adapt to the ever-changing environment. Stick to your schedule and efficiently handle customer inquiries.

Preferred skills:

• Unique career path shaped by your talent and curiosity. Demonstrate personal excellence by remaining positive in challenging situations.
• Demonstrate a passion to serve by providing exceptional service in every interaction with our customers. The ability to work in a fast-paced environment: performs well under pressure and in critical situations, remains cool, calm and collected during negative or stressful experiences.
• Strong interpersonal, communication and listening skills. Strong skills in verbal and written communication.
• Assertiveness to handle difficult conversations. Excellent negotiation, influence and resourcefulness skills.
• Demonstrates the ability to adapt to constant change to meet individual and business needs. Analytical and problem solving skills with great attention to detail to anticipate the needs of our customers.
• Responds well to constructive feedback from leaders and peers, using feedback to improve, taking ownership and accountability for own actions.

Top 20 Common Interview Questions

1. Tell me about yourself.
2. What are your strengths and weaknesses?
3. Why do you want to work for our company?
4. What experience do you have that makes you a good fit for this position?
5. What are your long-term career goals?
6. How do you handle stress and pressure?
7. Can you give me an example of a time when you had to resolve a conflict with a colleague?
8. What do you know about our industry/competitors?
9. How do you stay organized and manage your workload?
10. Can you describe a time when you had to think creatively to solve a problem?
11. How do you handle criticism or feedback?
12. What motivates you to perform at your best?
13. How do you prioritize tasks and manage your time effectively?
14. What do you think are the most important qualities for success in this role?
15. Can you describe your leadership style?
16. Can you walk me through your resume and explain any gaps or inconsistencies?
17. What do you think sets you apart from other candidates?
18. How do you handle ambiguity or uncertainty in a project?
19. Can you give an example of a time when you had to adapt to a new situation quickly?
20. What questions do you have for us?

It's important to prepare for these types of questions and think about how you can best showcase your skills and experience to demonstrate why you're the right fit for the job.