Company Name:  Delta Airlines

Job Name: Customer Service Manager

Salary: $20-$30/Hour

Language: English

Qualification: Graduation

Location: Boise, USA

Job Description:

Responsible for maintaining a technical understanding of issues affecting customer product lines and coordinating and facilitating containment and rectification plans.

• Effectively manage in-service customer relationships: Liaison with customers to optimize in-service product performance and manage the execution of contractual obligations to ensure customer expectations are met or exceeded. • Coordinate and drive customer activities across the MRO service delivery organization and business unit stakeholders on key customer contract outcomes.

• Develop, manage and deliver client performance metrics, host/chair client business reviews via dashboards as required. Maintain mastery of technical product line through ongoing training.

• Ensure internal business unit stakeholders clearly understand the technicalities of account agreements and key deliverables.

• Responsible for being a subject matter expert for all client contracts in a region

• Communicate with customer contract requirements, including; logistics, scheduling, engineering, documentation, contacts, waiting days, materials, etc.

• Primary point of contact for customer management of all aspects of service delivery requirements.

• Provide information to clients on business forecasts. Understand and resolve operational customer dissatisfaction issues. • Promote the achievement of customer satisfaction objectives. Identify and develop sales opportunities with the Commercial Director and Regional Sales Director.

• Participate as a core team member in customer negotiations and close new sales leads.

• Collect outstanding receivables and prepare profitability analysis for customer contracts in the region.

WHAT YOU NEED TO BE SUCCESSFUL (MINIMUM QUALIFICATIONS)

• A degree in Engineering, Finance or related field is required.

• 5+ years aerospace, aviation or MRO technical knowledge/experience is required specific to Delta's technical operational capabilities. • Proven experience in customer service and relationship development is required.

• Proven experience in budget planning and execution is required. • Experience with Lean, Six Sigma or other process improvement methodologies is preferred.

• Excellent analytical and problem solving skills are required. • Strong project management skills to deliver exceptional customer service.

• Ability to influence and lead change at all levels of the organization. • Must be highly proficient in oral and written communications and able to produce concise and relevant documents and presentations for clients and senior management.

• Ability to manage and execute multiple priorities in a timely manner. • Estimated travel needs 25% - 30% per annum.

• Advanced computer skills (eg. presentations and spreadsheets).

• Where permitted by applicable law, you must have received or be willing to receive the COVID-19 vaccine prior to your hire date to be considered for a job in the United States, if you are not currently employed at Delta Air Lines, inc.  Demonstrate that privacy is a priority in handling personal data.

• Accepts a diverse set of people, thoughts and styles. • Constantly makes safety, for self and others, a priority.

Top 20 Common Interview Questions

1. Tell me about yourself.
2. What are your strengths and weaknesses?
3. Why do you want to work for our company?
4. What experience do you have that makes you a good fit for this position?
5. What are your long-term career goals?
6. How do you handle stress and pressure?
7. Can you give me an example of a time when you had to resolve a conflict with a colleague?
8. What do you know about our industry/competitors?
9. How do you stay organized and manage your workload?
10. Can you describe a time when you had to think creatively to solve a problem?
11. How do you handle criticism or feedback?
12. What motivates you to perform at your best?
13. How do you prioritize tasks and manage your time effectively?
14. What do you think are the most important qualities for success in this role?
15. Can you describe your leadership style?
16. Can you walk me through your resume and explain any gaps or inconsistencies?
17. What do you think sets you apart from other candidates?
18. How do you handle ambiguity or uncertainty in a project?
19. Can you give an example of a time when you had to adapt to a new situation quickly?
20. What questions do you have for us?

It's important to prepare for these types of questions and think about how you can best showcase your skills and experience to demonstrate why you're the right fit for the job.