Company Name:  American Express

Job Name:  Customer Service Associate

Salary: $20-$30 (Per Hour)

Qualification: Bachelor's

Language: English

Location:  Juneau, USA

Job Description:

At American Express, you will be recognized for your commitment, leadership and influence. Everyone who works together has the opportunity to participate in the success of the company. Together, we will win as a team, and strive to support our company values ​​and our strong commitment to support and deliver the best customer experience in the world every day. But we will do this with integrity in an environment where everyone is seen, heard and felt.

Join the Amex team and let's lead the way together. Job description:

• Provide a superior customer experience when calling customer cardholders
• Resolve all customer queries and follow established procedures where applicable.
• Provide alternatives and add top service numbers, calling management skills to ensure the best solution in FCR to cardholders. Identify the customer's situation, profile and needs and apply these details to deliver the appropriate value/product to the customer while following established guidelines.
• Provide customers, employees and shareholders with indicators according to the objective of clarifying issues through feedback and recommending changes in service procedures, processes, service levels, based on customer requests to meet their needs and guarantee good service at all times. Compliance with quality standards and compliance. Ability to make quick decisions and respond to customer requests
• Past sales while providing a sophisticated customer service experience with strong interpersonal, communication and listening skills. Good communication.
• Customer focused and strong ability to solve customer problems and overcome dysfunctional situations. Demonstrated confidence/self-motivation skills. Change the control capacity. Demonstrated ability to work effectively within a team environment as well as independently.
• Review demonstrated problem solving and strong attention to detail. Working knowledge of MS Office applications (Word, PowerPoint, Excel)
• 24/7 and rotating shifts, including night shifts

 Eligibility:

• Previous sales experience while providing excellent customer service. Relationships are strong.
• Communication and listening.

Top 20 Common Interview Questions

1. Tell me about yourself.
2. What are your strengths and weaknesses?
3. Why do you want to work for our company?
4. What experience do you have that makes you a good fit for this position?
5. What are your long-term career goals?
6. How do you handle stress and pressure?
7. Can you give me an example of a time when you had to resolve a conflict with a colleague?
8. What do you know about our industry/competitors?
9. How do you stay organized and manage your workload?
10. Can you describe a time when you had to think creatively to solve a problem?
11. How do you handle criticism or feedback?
12. What motivates you to perform at your best?
13. How do you prioritize tasks and manage your time effectively?
14. What do you think are the most important qualities for success in this role?
15. Can you describe your leadership style?
16. Can you walk me through your resume and explain any gaps or inconsistencies?
17. What do you think sets you apart from other candidates?
18. How do you handle ambiguity or uncertainty in a project?
19. Can you give an example of a time when you had to adapt to a new situation quickly?
20. What questions do you have for us?

It's important to prepare for these types of questions and think about how you can best showcase your skills and experience to demonstrate why you're the right fit for the job.