Company Name: Amazon

Job Name:  Customer Service Agent

Salary: $20-$30 (Per Hour)

Qualification: Bachelor's

Language: English

Location:  Tallahassee, USA

Full Description:

Southwest Airlines travelers come together to achieve our mission of connecting people to what's important in their lives through easy, reliable, and affordable air travel. Our customer service staff provides hospitality to Southwest customers at the counter, baggage service desk, and gate. Customer Service Managers are often the first Southwest employees our customers interact with during their travel experience and set the hospitality tone for our customers' journeys. They are friendly and patient problem solvers who enjoy multi-tasking and working in a fast-paced environment.

As a Bozeman Customer Service Representative (BZN), you can expect:

• Compensation of $20 to $20 per hour*, with the possibility of future increases according to the applicable collective bargaining agreement. Possibility of overtime and exchange rate. Team-based work that includes shifts assigned based on seniority. Shifts may include early mornings, late evenings, weekends and holidays. Opportunity for time passes and flexible lifts. Mandatory transfer time is optional based on job requirements.  
• No US or current authorization to work in the United States is required and no current or future work authorization is available.  
• Fly free, as a privilege, on any open seat on all Southwest flights, plus your eligible ones. Up to 9.3% company 401(k) match, dollar-for-dollar, per payment. **  
• Benefit-sharing contributions can be made annually in retirement - when Southwest benefits, you will benefit. 

Check out more benefits you'll love: 

• Southwest Airlines is an equal-opportunity employer. We continue to seek opportunities to showcase the community we serve and welcome applicants with diverse perspectives, backgrounds and experiences. Work
• Provides friendly service and maintains good relationships with all internal and external customers
• Working in a collaborative spirit to ensure the success of our business
• It is responsible for providing people who want to travel, use cargo or cargo by meeting their needs.
• Manages all aspects of ticketing and check-in by operating the computerized sales process, check-in, baggage handling, reservations, and resolving complaints and related issues.
• Duties include greeting and handling customers in a courteous and friendly manner. Use cash, checks, credit cards, travel vouchers and coupons as payment methods for tickets. Calculates bills, gives change and handles daily transactions. It deals with excess or deficiency
• Baggage and baggage management. Answers the phone to provide information to callers, inform customers, resolve problems or complaints, and assist as needed. Manage the transactions necessary to get on the plane quickly and efficiently
• Transactions with customers are not managed due to cancellations, delays or cancellations of flights, lost, delayed or damaged flights. Handles such issues promptly and in accordance with established company guidelines
• Provides current and accurate airfares, schedules, reservations, flight arrival/departure information and responds to general inquiries from customers and other visitors to the airport.
• Complete the forms and reports required by the company
• Writes error reports and complaints as required
• Services may vary due to station size and configuration
• Must be able to meet all physical ability requirements listed in this description
• May perform other duties as assigned by senior staff

Top 20 Common Interview Questions

1. Tell me about yourself.
2. What are your strengths and weaknesses?
3. Why do you want to work for our company?
4. What experience do you have that makes you a good fit for this position?
5. What are your long-term career goals?
6. How do you handle stress and pressure?
7. Can you give me an example of a time when you had to resolve a conflict with a colleague?
8. What do you know about our industry/competitors?
9. How do you stay organized and manage your workload?
10. Can you describe a time when you had to think creatively to solve a problem?
11. How do you handle criticism or feedback?
12. What motivates you to perform at your best?
13. How do you prioritize tasks and manage your time effectively?
14. What do you think are the most important qualities for success in this role?
15. Can you describe your leadership style?
16. Can you walk me through your resume and explain any gaps or inconsistencies?
17. What do you think sets you apart from other candidates?
18. How do you handle ambiguity or uncertainty in a project?
19. Can you give an example of a time when you had to adapt to a new situation quickly?
20. What questions do you have for us?

It's important to prepare for these types of questions and think about how you can best showcase your skills and experience to demonstrate why you're the right fit for the job.