Company Name:  Delta Airlines

Job Name: Customer Service 

Salary: $20-$30/Hour

Language: English

Qualification: Graduation

Location: Honolulu, USA

Job Description:

Working as a Customer Service Agent ("CSA") is vital in demonstrating that we understand the needs of air travel and our goal is to make the experience as pleasant and enjoyable as possible for our customers. As a member of our ground staff, you will be working in a friendly team environment. The position involves a variety of functions including, but not limited to: ticketing functions, check-in supervision, gate, connection/forwarding management, baggage handling, general flight response time supervision.

JOB SUMMARY:

Monitoring of all business partner activities. Security and security compliance. It supports the Station Manager/OSM in all administrative tasks (budgeting/cost control/invoice processing/staff documents, etc.). Comprehensive and forwarded statistics, reports, inventories, passenger complaints, insurance complaints and responses from complaint resolution officers. Maintain channels of communication and coordination with the DL headquarters, with one's peers inside and outside the Station. From an operational point of view (notes not limited to)–

• supervision of flight schedules, coordination with the various actors involved in the efficient rotation of the aircraft, service, includes all the tasks necessary for the management of customers and the acceptance of their baggage,
• information and coordination of ground personnel,
• check-in functions, ticketing and gate handling, organization and flow,
• connection troubleshooting to offer redirection to customers with problems,
• Customer support for baggage inquiries, lost property, commercial disputes, general assistance
• Administrator: Performs station compliance audits and checklists, manages station supply orders, exercises station cost controls, etc.
• All employees are expected to practice safety-conscious behavior in all processes and procedures.

WHAT YOU NEED TO BE SUCCESSFUL (MINIMUM QUALIFICATIONS)

• Requires strong background/extensive experience in airport customer service above wing duties at airline or ground handling company
• Minimum experience required in that Airport Above Wing space: 1 to 2 years
• A minimum of 6 months experience in a hub and Joint Venture environment is required
• Must be able to balance multiple priorities by working with different business partners and responding to customer needs within set time constraints
• Must be proficient in MS Office applications
• You must have a valid driving license for France
• Must be fluent in English and French (speaking, reading, writing)
• You must be authorized and have valid documentation to live/work in France

Top 20 Common Interview Questions

1. Tell me about yourself.
2. What are your strengths and weaknesses?
3. Why do you want to work for our company?
4. What experience do you have that makes you a good fit for this position?
5. What are your long-term career goals?
6. How do you handle stress and pressure?
7. Can you give me an example of a time when you had to resolve a conflict with a colleague?
8. What do you know about our industry/competitors?
9. How do you stay organized and manage your workload?
10. Can you describe a time when you had to think creatively to solve a problem?
11. How do you handle criticism or feedback?
12. What motivates you to perform at your best?
13. How do you prioritize tasks and manage your time effectively?
14. What do you think are the most important qualities for success in this role?
15. Can you describe your leadership style?
16. Can you walk me through your resume and explain any gaps or inconsistencies?
17. What do you think sets you apart from other candidates?
18. How do you handle ambiguity or uncertainty in a project?
19. Can you give an example of a time when you had to adapt to a new situation quickly?
20. What questions do you have for us?

It's important to prepare for these types of questions and think about how you can best showcase your skills and experience to demonstrate why you're the right fit for the job.