Company Name: Costco

Job Name: Customer Service

Salary: $20 - $30 (Per Hour)

Qualification: Bachelor's

Language: English

Location:  Little Rock, USA

Full Description:

Members Advocate I will be responsible for providing a positive member experience over the phone and email. They will be responsible for ensuring that requests are processed accurately and in a timely manner with appropriate follow-up. This individual is expected to achieve departmental goals by being a responsive team member while using common sense.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Handles incoming and outgoing calls in a contact center environment
• Demonstrate a high level of customer service skill and professionalism when dealing with members/employees/management
• Establishes a positive rapport with members.
• Maintains detailed records of distributor and member communications in database and/or shared systems as needed
• Proficient in the work of various ancillary projects. Continually review information material.
• Clearly communicate all automated programs, including promotions and special offers to members.
• You can conduct training courses for distributors on promotions and special offers.
• You can conduct post-purchase promotion surveys with members
• Adheres to all established policies and procedures.
• May need work on contact center filtering
• Other functions that can be assigned

Requirements:

• Superior verbal and written communication skills
• Positive attitude
• strong work ethic
• Mastery of MS Office (Word, Excel and Outlook)
• Ability to learn quickly
• Excellent understanding skills
• Upon completion of training, Quality Monitors scores must meet the minimum. standard of 95% or more
• You must type a minimum of 35 words per minute
• Must maintain an excellent record of attendance and punctuality (see attendance policy for details)