Company Name:  American Express

Job Name:  Customer Care Professional

Salary: $20-$30 (Per Hour)

Qualification: Bachelor's

Language: English

Location:  Phoenix, USA

Job Description:

At American Express, you will be recognized for your contributions, leadership and impact – all colleagues have the opportunity to share in the company's success. Together, we will win as a team by striving to uphold our company values ​​and our powerful promise to support you to deliver the best customer experience in the world every day. And we will do so with the utmost integrity and in an environment where everyone is seen, heard and feels they belong.

Join #TeamAmex and let's lead the way together. As a brand built to go above and beyond to provide the best customer experience, having the most outstanding colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day, from selecting a unique travel or lifestyle experience to helping them with their day-to-day needs. And you can grow your skillset through industry-leading training and ongoing coaching, all while learning what it means to continually raise the bar for world-class, world-class customer service. Find your place in #TeamAmex service.

Role and responsibilities:

• Meaningful and rewarding work done with integrity.

Here are just some of the things you'll be doing in this role:

• Deliver world-class customer service by responding to customer inquiries and concerns through multiple channels (calls, chats, mobile messaging)
• Building meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the customer and American Express
• Improve our customers' experience by identifying opportunities to offer products based on the needs of our cardholders
• Meet and exceed quality objectives, compliance standards, and productivity goals
• Navigate computer systems and applications to serve our customers and enable them to take full advantage of our online and mobile platforms.
• Document necessary information such as payment details, change of customer details, change of address and travel notifications.
• Redefine priorities and adapt to an ever-changing environment

Unique career path shaped by your talent and curiosity

• Demonstrate personal excellence by remaining positive in challenging situations
• Demonstrate a passion to serve by providing exceptional service in every interaction with our customers
• The ability and resilience to work in a fast-paced, dynamic environment as well as multi-task, using multiple systems and digital tools to serve our clients.
• Strong interpersonal, communication, verbal and written skills.
• Assertiveness to handle difficult conversations.
• Excellent negotiation, influence and resourcefulness skills.
• Critical, analytical and forward thinking with problem solving skills and great attention to detail.
• Confidence in working in a virtual environment
• Minimum 2 years of customer service experience, with most recent 6 months experience managing chat support services.
• Typing speed of at least 40 words per minute with 90% accuracy.
• Fast navigation skills, web knowledge, basic problem solving knowledge
• Multitasking: Ability to switch between screens/tools
• Bachelor's degree, associate degree, undergraduate students are eligible to apply

Top 20 Common Interview Questions

1. Tell me about yourself.
2. What are your strengths and weaknesses?
3. Why do you want to work for our company?
4. What experience do you have that makes you a good fit for this position?
5. What are your long-term career goals?
6. How do you handle stress and pressure?
7. Can you give me an example of a time when you had to resolve a conflict with a colleague?
8. What do you know about our industry/competitors?
9. How do you stay organized and manage your workload?
10. Can you describe a time when you had to think creatively to solve a problem?
11. How do you handle criticism or feedback?
12. What motivates you to perform at your best?
13. How do you prioritize tasks and manage your time effectively?
14. What do you think are the most important qualities for success in this role?
15. Can you describe your leadership style?
16. Can you walk me through your resume and explain any gaps or inconsistencies?
17. What do you think sets you apart from other candidates?
18. How do you handle ambiguity or uncertainty in a project?
19. Can you give an example of a time when you had to adapt to a new situation quickly?
20. What questions do you have for us?

It's important to prepare for these types of questions and think about how you can best showcase your skills and experience to demonstrate why you're the right fit for the job.