Company Name:  American Airlines

Job Name: Customer Assistance Representative

Salary: $20-$30/hour

Qualification: Graduation

Language: English

Location: Hartford, USA

Full Job Description:

Are you ready to explore a world of possibilities, both at work and in your free time? Join our American Airlines family and you will travel the world, increase your experience and become the best version of yourself. As you embark on a new journey, you'll meet challenges with flexibility and grace, learning new skills and advancing your career while enjoying yourself like never before. Feel free to enrich your personal and business life and jump on board!

Why you will love this job

The customer service representative interacts with customers in a courteous, efficient, friendly and professional manner:

what are you going to do

These are the essential functions of the job.

This list is intended to reflect current work, but there may be additional essential functions (and non-essential job functions) that are not referred to. The Management will change the work or require that other tasks are performed when it is operating necessary, obviously observing any legal obligation, including collective bargaining obligations.

• Greet customers when they enter the airport or arrive in the ticket area
• Monitor the ticket area to ensure that they comply with the security policies and procedures
• Assist customers with the automatic kiosk check-in and the processing of quality luggage (for example, print shipping pass and receipt)
• Service and maintenance of machines in Chiosca (for example, loading paper, clean surfaces)
• Resolution of the problems of the kiosk problems to identify the source of problems or errors
• Communicate with you on the technological problems of the kilosk that require further services
• Check that hand luggage with the customer comply with FAA/American Airlines policies (for example dimensions, quantity)
• Verification and compensation of travel documents (for example, passports, visas) for customers who travel internationally (for example, using the thymotic database available in the kiosk)
• Assist customers with the processing of billed luggage (for example, complete the credit card transaction, self-sell, check the weight)
• Cola lines in accounting tickets tickets based on output times or the type of assistance necessary (for example, special assistance, to reduce the volume of lines or waiting time)
• Accept and activate the car customer luggage -Gestito at the activation station
• Luggage with physical movement throughout the ticket counter area (for example, moves the checkered luggage to the belt, move the large bags to the designated position of large luggage))
• It helps customers check their assistance devices, sports equipment and other large objects (for example, check compliance with appropriate policies)
• Consult customers to customer service agents when appropriate
• Execute the authorization and verification of documents in the kiosks
• Participates with the physical movement of non -outpatient customers while they turn, exhaust or move through the door and the largest terminal area
• Participate in unaccompanied minors with approach, default or other transport
• Provide customers with information and instructions for doors
• Perform layout activities (for example, to announce forgotten objects, to ask customers to return to closed bags) (in some airports)
• Possibly perform further related tasks as considered operationally necessary by the Management according to the collective bargaining agreement
• Inform the position in time, as expected, and in its station or position assigned, including the mandatory requirements of extraordinary, variable shifts, weekend and training holidays relevant complete for work
• Adhere to government regulations (for example, dot, faa, tsa)
• Adhere to the policies, procedures and standards of the company's services
• Use uniforms as required by the company's policy
• Provide quality customer service in accordance with American guidelines
• Use more resources/internal systems, even during interactions with customers.
• * It is possible to make reasonable adaptations for qualified people with disabilities. Everything you need for success

Minimum Qualifications: Education and previous work experience

• High school diploma or GED or international equivalent
• Must be at least 18 years old
• Read, write, speak fluently and understand the English language.
• Bilingual skills may be required in some locations
• Valid driving license applicable as required by local authorities
• Completion of a pre-employment drug screening, comprehensive background check, and/or fingerprinting to meet security and business requirements
• Must meet FAA criminal background checks to qualify for unescorted access privileges to Airport Security Identification (SIDA) display areas, if applicable
• Must be able to obtain security badges from the appropriate airport authority and/or US Customs, if applicable
• You must be authorized to work in the United States.

Top 20 Common Interview Questions

1. Tell me about yourself.
2. What are your strengths and weaknesses?
3. Why do you want to work for our company?
4. What experience do you have that makes you a good fit for this position?
5. What are your long-term career goals?
6. How do you handle stress and pressure?
7. Can you give me an example of a time when you had to resolve a conflict with a colleague?
8. What do you know about our industry/competitors?
9. How do you stay organized and manage your workload?
10. Can you describe a time when you had to think creatively to solve a problem?
11. How do you handle criticism or feedback?
12. What motivates you to perform at your best?
13. How do you prioritize tasks and manage your time effectively?
14. What do you think are the most important qualities for success in this role?
15. Can you describe your leadership style?
16. Can you walk me through your resume and explain any gaps or inconsistencies?
17. What do you think sets you apart from other candidates?
18. How do you handle ambiguity or uncertainty in a project?
19. Can you give an example of a time when you had to adapt to a new situation quickly?
20. What questions do you have for us?

It's important to prepare for these types of questions and think about how you can best showcase your skills and experience to demonstrate why you're the right fit for the job.