Job Details:-

Hiring Organization: Walmart

Post Name: Contact Center Operations

Qualification: Graduation

Work Hours: 4 Hours

Language: English

Salary: $20-$30/hour

Location: Boise, USA

Job Description:

Want to help local businesses use Walmart to increase exposure and revenue? The role of Manager II, GoLocal Operations is a key leader in shaping the local seller experience, overseeing everything from business strategy, implementation, process creation and improvement, product offerings and improvements, to performance and operational success. You will drive impact, improvement and innovation to create a truly seamless online shopping experience and help our e-commerce business.

• You will blow our mind if... You are skilled at diplomacy and aligning stakeholders with competing priorities, including senior leaders.
• Take informed analytical approaches and actions
• You have experience in the e-commerce sector.
• You are proactive in driving process improvement.
• You are familiar with contact center administration
• He has a strong leadership presence, underpinned by managerial experience.
• You have solid experience in project management.
• Are you familiar with SalesForce and/or JIRA

You will have an impact from:

• Work with cross-functional business partners to ensure service levels for our partners are met. Define business goals and objectives.
• Manage and lead a population of supervisors, to ensure they meet or exceed key performance indicators, within a contact center environment
• Be a strategic thinking partner with various business units.
• Identify and promote product and process improvements.
• Launch new entrepreneurial initiatives to the associated populations
• Thrive in an ambiguous environment

Manages day-to-day operations of the service center by monitoring departmental production targets and reporting problems; analyze and interpret reports; respond to and resolve contact escalations; project prioritization and assignment; ensure that employees adhere to policies and procedures; develop and implement action plans to correct deficiencies; stay up-to-date on company programs and initiatives that will lead to leads; and provide guidance on contact resolutions.

Oversees divisions to develop and implement complex tactical processes and business improvements to ensure operational performance goals, metrics, and corporate policy requirements are met through collaboration with multiple market and regional departments and offices; align workforce programs with corporate goals to ensure efficient contact center operation and meet service level objectives; provide indications to direct reports for the execution of business plans; track and monitor performance using corporate information systems; and provide feedback on contact center performance to key stakeholders. Evaluate contact center productivity by monitoring overall service levels, performance reports and metrics; provide feedback on areas of opportunity at team level and ensure resolution specialists are supported in addressing these areas; review and monitor service reviews; approve team improvement strategies; provide indications for adapting the working environment and activities; and consolidate and report areas of interest associated with senior management.

Supports the implementation of cross-functional projects by evaluating project requests and determining the impact on their activities and resources; develop the sequence, schedule and integration of the project; communicate cross-functional resource requirements; obtain the support of interested parties; and ensure the training of contact center employees on the actions necessary to support the project.

Top 20 Common Interview Questions

1. Tell me about yourself.
2. What are your strengths and weaknesses?
3. Why do you want to work for our company?
4. What experience do you have that makes you a good fit for this position?
5. What are your long-term career goals?
6. How do you handle stress and pressure?
7. Can you give me an example of a time when you had to resolve a conflict with a colleague?
8. What do you know about our industry/competitors?
9. How do you stay organized and manage your workload?
10. Can you describe a time when you had to think creatively to solve a problem?
11. How do you handle criticism or feedback?
12. What motivates you to perform at your best?
13. How do you prioritize tasks and manage your time effectively?
14. What do you think are the most important qualities for success in this role?
15. Can you describe your leadership style?
16. Can you walk me through your resume and explain any gaps or inconsistencies?
17. What do you think sets you apart from other candidates?
18. How do you handle ambiguity or uncertainty in a project?
19. Can you give an example of a time when you had to adapt to a new situation quickly?
20. What questions do you have for us?

It's important to prepare for these types of questions and think about how you can best showcase your skills and experience to demonstrate why you're the right fit for the job.