Company Name:  Walgreen

Job Name: Call Center Representative

Salary: $20-$30/Hour

Qualification: Graduation

Location: Little Rock, USA

Job Description:

In compliance with state and federal regulations, performs data entry and patient registration. Responsible for resolving third party rejections and responding to high volume customer inquiries, working under direct supervision. Follows standard operating procedures and performs duties in accordance with company policies and procedures. Responsible for using pharmaceutical systems to obtain patient and drug information. Duties may vary according to the assigned department.

Job Responsibilities:

Using Walgreens prescription data entry guidelines and procedures, process new patient enrollment by entering data into the appropriate system. Handles patient prescription requests according to HIPAA guidelines and enters refill orders for processing. Troubleshoot missing prescription information and interpret medical abbreviations (SIG codes). Resolves all data entry exceptions.

Manages correspondence with patients (incoming calls, chat, emails) and makes outgoing calls to prescribers and patients as needed. Resolves third-party rejections by reviewing, gathering information, making corrections, and resubmitting for processing based on individual plan requirements. Call insurers and others to get information, get cancellation approval, or resolve third-party denials. Provides support to pharmacists, both on-site and off-site. Identify and communicate issues to higher level personnel as appropriate. You must obtain an active technician license or certification within the first 90 days and maintain an active technician license or certification.

About Walgreens and the WBA:

Walgreens (www.walgreens.com) is included in the US Retail Pharmacy and US Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated leader in the healthcare, pharmaceutical and retail industries with a 170-year legacy of community service. The purpose of the WBA is to create happier lives through better health. With nearly 9,000 retail locations throughout the United States, Puerto Rico and the US Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers every day. Walgreens pharmacists play a vital role in the US health care system by providing a broad range of pharmaceutical and health care services, including those that promote equitable access to care for the nation's underserved populations. To best serve the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms powered by the latest technology to deliver high-quality products and services in communities across the country.

basic qualifications

High school diploma or GED. Basic computer skills (for example: turning the computer on and off, using the mouse to point and click, starting and closing programs, switching between programs, saving files, printing documents, and/or accessing information online) .

Basic search engine skills to include opening a browser, typing URLs in the correct location, using a search engine, bookmarking a site, navigating using forward/back buttons /stop and completing online forms. Intermediate keyboard skills (at least 25 wpm, typing, document formatting).

Top 20 Common Interview Questions

1. Tell me about yourself.
2. What are your strengths and weaknesses?
3. Why do you want to work for our company?
4. What experience do you have that makes you a good fit for this position?
5. What are your long-term career goals?
6. How do you handle stress and pressure?
7. Can you give me an example of a time when you had to resolve a conflict with a colleague?
8. What do you know about our industry/competitors?
9. How do you stay organized and manage your workload?
10. Can you describe a time when you had to think creatively to solve a problem?
11. How do you handle criticism or feedback?
12. What motivates you to perform at your best?
13. How do you prioritize tasks and manage your time effectively?
14. What do you think are the most important qualities for success in this role?
15. Can you describe your leadership style?
16. Can you walk me through your resume and explain any gaps or inconsistencies?
17. What do you think sets you apart from other candidates?
18. How do you handle ambiguity or uncertainty in a project?
19. Can you give an example of a time when you had to adapt to a new situation quickly?
20. What questions do you have for us?

It's important to prepare for these types of questions and think about how you can best showcase your skills and experience to demonstrate why you're the right fit for the job.