Job Details:-

Hiring Organization:  Delta Airlines

Post Name: Associate

Qualification: Graduation

Work Hours: 8 Hours

Salary: $20-$30/Hour

Location: Phoenix, USA

Job Description:

As an Elite Service Associate, you will join a service-focused team focused on listening, caring and connecting with clients with a specific focus on our Diamond Elite Agencies. In this role, you will respond to calls efficiently, courteously and accurately, assessing customer needs and offering additional products and solutions. The ideal candidates must demonstrate a desire to make our clients' journey not only superior but memorable. Delta Vacations is one of the largest travel wholesalers in the United States and is a wholly owned subsidiary of Delta Air Lines. This is a full-time position that allows you to work from home and includes 11 weeks paid virtual training. Starting salary is $15 per hour, with continued opportunities for career advancement and compensation. We are also proud to offer a competitive benefits package that includes medical, dental and vision coverage options. Other benefits include 401K, paid vacation, paid vacation, and personal time off. In partnership with Delta Air Lines, we also offer low-cost air travel benefits and vacation opportunities.

Elite Service Associates connect with customers over the phone and create an experience where customers know they've been heard, understood, valued, and important.

This is made by:

• Quickly identify and track customer issues
• Active search for solutions to problems.
• Make quality decisions
• Engage with a globally diverse group of clients and colleagues

Commendable and prioritized handling of incoming service calls. Communicate applicable information to customers regarding DLV Inc. products, services, policies and procedures.

Elite Service Associates demonstrate strong verbal and written communication skills, a professional attitude, excellent dependability, the ability to handle stressful situations, possess solid computer skills, flexibility in a fast-paced environment, and the ability to learn and react quickly. Associates must understand and adhere to all Delta Vacations Inc. policies and procedures. At Delta Vacations, we strive to provide you with the tools and resources you need to succeed in your job, and the support and work environment that are conducive to a positive and enjoyable work life. Successful candidates will participate in virtual training including instruction, observation, examinations and performance measurements. Training for new hires will take place from Monday to Friday from 8:30 to 17:30. M. to 5:00 PM CST and will begin June 12, 2023. After training, you will work your permanent shift, which may be nights and weekends. When you work from home, you need a proper setup including a quiet place and high-speed internet.

WHAT YOU NEED TO BE SUCCESSFUL (MINIMUM QUALIFICATIONS)

• Be at least 18 years old. High school diploma, GED or high school equivalent and be authorized to work in the United States.
• Be willing to work full time (Delta Vacations does not offer part time hours). Ability to multitask and ability to understand multiple products.
• Computer skills and comfortable navigating airline-specific and web-based software applications, email, and internet searches. Have dedicated high speed internet with connection speeds of 10 MBPS upload and 25 MBPS download.
• Demonstrate clear, pleasant and courteous verbal and written communication using appropriate grammar, tone and pronunciation.

Top 20 Common Interview Questions

1. Tell me about yourself.
2. What are your strengths and weaknesses?
3. Why do you want to work for our company?
4. What experience do you have that makes you a good fit for this position?
5. What are your long-term career goals?
6. How do you handle stress and pressure?
7. Can you give me an example of a time when you had to resolve a conflict with a colleague?
8. What do you know about our industry/competitors?
9. How do you stay organized and manage your workload?
10. Can you describe a time when you had to think creatively to solve a problem?
11. How do you handle criticism or feedback?
12. What motivates you to perform at your best?
13. How do you prioritize tasks and manage your time effectively?
14. What do you think are the most important qualities for success in this role?
15. Can you describe your leadership style?
16. Can you walk me through your resume and explain any gaps or inconsistencies?
17. What do you think sets you apart from other candidates?
18. How do you handle ambiguity or uncertainty in a project?
19. Can you give an example of a time when you had to adapt to a new situation quickly?
20. What questions do you have for us?

It's important to prepare for these types of questions and think about how you can best showcase your skills and experience to demonstrate why you're the right fit for the job.