Work From Home Jobs Philadelphia #Click #Go-Ahead ( Customer Success Manager )
Company Name: Catapult Learning
Post Name: Customer Success Manager
Industry: Private
Employment Type: Full Time
Work Hours: 8 Hours
Salary: $20-30/hour
Location: Pennsylvania, USA
Work From Home Jobs Philadelphia #Click #Go-Ahead ( Customer Success Manager )
Full Description:
The 7,000+ educators and healthcare experts employed with the aid of FullBloom are driven via a not unusual cause: to undoubtedly impact the educational, behavioral, and social-emotional welfare of each infant with whom we engage, regardless of the scholar’s character situation. We commit our careers to enhancing outcomes for at-hazard and struggling young people, along with those with getting to know and emotional disabilities. In doing so, we play a certainly essential role in the lives of the youngsters, their families, and their groups. Our purpose drives performance, and we’re seeking out people who want to make an impact.
Work From Home Jobs Philadelphia #Click #Go-Ahead ( Customer Success Manager )
The opportunity
FullBloom is in search of a customer achievement supervisor of expert improvement (PD) offerings. We’re searching out someone with account management experience in the edtech industry to aid the patron revel in as it relates to our most recent PD era platform. The client success supervisor will paintings collaboratively across teams to make sure our patron onboarding kit and guide sources make the purchaser enjoy a seamless one and one that promotes renewal. Building depended on relationships and driving renewals will be an essential a part of this role. We are searching out someone who is prepared to enroll in a fast-paced, speedy-developing enterprise.
The duties
Product expertise and Collaboration
- Come to be an expert in PD merchandise, specifically PD generation products
- Develop product onboarding assets that decorate the client onboarding experience
- Outline and execute product engagement strategies with customers to deepen engagement and usage
- Increase and hold strong working relationships with product, advertising, sales, and offerings groups
- Act as a sturdy customer recommend throughout all areas of the product
Account management
- Collaborate with district and faculty leaders to plot powerful implementations
- Onboard new clients, along with demonstration and ongoing aid
- Oversee patron success lifecycle techniques to make certain assigned debts have superb patron stories, meet set usage goals, and acquire desired consequences with PD services
Performance Metrics
Pressure key metrics related to product implementations, together with customer fitness, customer utilization, renewal prices, expansion opportunities, engagement information, and so on.
Enjoy
- 3+ years of customer account control experience inside the okay-12 private and public education marketplace
- Experience running in a business selling into the ok-12 public faculty marketplace
Schooling
- Bachelor’s diploma, MBA or different master’s degree preferred
Work From Home Jobs Philadelphia #Click #Go-Ahead ( Customer Success Manager )
Different abilties and competencies
- Super track document of consumer account management and product assist to develop a commercial enterprise
- Capacity to diagnose commonplace consumer needs and problems, and to translate the ones wishes into actionable solutions
- First rate written and oral verbal exchange talents, together with the capability to communicate to all organizational stages, to develop robust presentation substances, and to concisely summarize records for all audiences
- Extremely good organizational and time control abilties
- Quite special and organized
- Strong analytical and trouble-fixing abilities
Work From Home Jobs Philadelphia #Click #Go-Ahead ( Customer Success Manager )
Some Important Points to Know Before Applying To Company
- Company culture: Make sure to research the company’s culture before applying. Look for reviews from current and former employees, and check out the company’s social media pages to get a sense of their values and work environment.
- Job requirements: Make sure you meet the qualifications listed in the job description before applying. If you’re not sure, reach out to the hiring manager or recruiter to ask for clarification.
- Company values: Look for a company whose values align with your own. This will make you more motivated and engaged in your work, and will help you feel like you’re making a meaningful contribution.
- Compensation and benefits: Make sure you’re clear on the salary range and benefits package being offered. Consider factors like health insurance, retirement savings plans, and paid time off when evaluating the offer.
- Growth opportunities: Look for a company that offers opportunities for professional development and career advancement. Ask about training programs, mentoring, and opportunities to take on new responsibilities or roles.
- Reputation: Research the company’s reputation in the industry and among its customers. Look for news articles or reviews that may give you insight into how the company is perceived.
- Work-life balance: Consider the company’s approach to work-life balance. Do they offer flexible schedules or remote work options? Is there an expectation of working long hours or being constantly available?
- Diversity and inclusion: Look for a company that values diversity and inclusion. Check out their diversity statistics and see if they have any initiatives or programs aimed at creating a more inclusive workplace.
- Company performance: Look at the company’s financial performance and growth trajectory. Consider factors like revenue, profitability, and stock performance when evaluating the company’s prospects for long-term success.
- Interview preparation: Prepare thoroughly for the interview process. Research the company, review your resume and cover letter, and practice your answers to common interview questions. Be prepared to ask thoughtful questions about the company and the role.
