Remote Airline Jobs, American Airlines Customer Service Jobs #Click #Go-Ahead ( Customer Assistance Representative )
Company Name: American Airlines
Post Name: Customer Assistance Representative
Qualification: Graduation
Industry: Private
Employment Type: Full Time
Work Hours: 8 Hours
Salary: $20-30/hour
Location: California, USA
Remote Airline Jobs, American Airlines Customer Service Jobs #Click #Go-Ahead ( Customer Assistance Representative )
Full Description:
Are you ready to discover a international of opportunities, both at paintings and at some stage in your day off? Join our American airways own family, and you’ll travel the arena, grow your know-how and emerge as the high-quality model of you. As you embark on a brand new journey, you’ll address demanding situations with flexibility and charm, studying new abilties and advancing your career even as having the time of your lifestyles. Sense unfastened to enrich both your non-public and paintings life and hop on board!\
Remote Airline Jobs
Why you’ll love this job
The purchaser help consultant interacts with customers in a courteous, green, pleasant and professional manner: beginning pay is $15.50 in step with hour.
What you may do
These are the vital capabilities of the task
This listing is meant to mirror the current task but there may be additional important features (and non-important job features) that are not referenced. Management will adjust the task or require different responsibilities be performed whilst operationally important, looking at, of path, any legal obligations which includes any collective bargaining responsibilities.
- Greeting clients when they enter the airport or arrive in the price ticket vicinity
- Monitor the price tag counter location to make sure it’s miles in compliance with protection policies and procedures
- Assisting clients with self-carrier kiosk take a look at-in and kiosk baggage processing (e.G., printing boarding passes and receipts)
- Servicing and retaining kiosk machines (e.G., load paper, smooth surfaces)
- Troubleshooting kiosk era problems to perceive the supply of issues or mistakes
- Speaking with IT about kiosk era troubles that require extra servicing
- Verifying that clients’ bring-on luggage complies with FAA/American airlines polices (e.G., length, quantity)
- Verifying and clearing tour documents (e.G., passports, visas) for customers visiting across the world (e.G., the usage of the Timatic database available inside the kiosk)
- Assisting clients with checked baggage processing (e.G., completing credit card transaction, self-tagging, verifying weight)
- Queuing lines in price tag counter regions based totally on departure times or kind of assistance wished (e.G., special help, to lessen extent of traces or wait time)
- Accepting and activating customers’ self-tagged baggage on the activation station
- Physically moving baggage in the course of the price ticket counter place (e.G., circulate checked luggage to belt, move oversized luggage to exact outsized bags region)
- Assisting customers with checking their assistive devices, sporting device, and other outsized gadgets (e.G., verify adherence to suitable regulations)
- Refer clients to customer support dealers when appropriate
- Performing clearance and verification of documents at kiosks
- Assisting with the bodily movement of non-ambulatory customers as they board, deplane, or otherwise flow during the gate and larger terminal location
- Assisting unaccompanied minors with boarding, deplaning, or other transportation
- Imparting customers with gate data and guidelines
- Performing paging activities (e.G., to announce forgotten gadgets, to ask customers to go back to locked baggage) (at a few airports)
- Likely appearing additional associated duties as deemed operationally important via management regular with the collective bargaining settlement
- Reporting to place on time, as scheduled, and at your assigned station or place, inclusive of obligatory time beyond regulation necessities, varying shifts, weekends, and holidays entire task-relevant trainings
- Adhere to government policies (e.G., DOT, FAA, TSA)
- Adhere to employer regulations, techniques, and performance requirements
- Put on uniforms as required by way of employer policy
- Provide first-rate customer service in a expert way in accordance with American’s guidelines
- Use multiple inner sources/structures, which include during patron interactions
* reasonable resorts may be made for qualifying people with disabilities.
American Airlines Customer Service Jobs #Click #Go-Ahead ( Customer Assistance Representative )
Minimal qualifications- education & previous job experience
- High college degree or GED or international equivalent
- Have to be 18 years of age or older
- Study, write, fluently communicate and recognize the English language.
- Bilingual language competencies can be required in a few locations
- Applicable valid motive force’s license as required through neighborhood government
- Of entirety of a pre-employment drug display screen, comprehensive background check and/or fingerprinting to satisfy enterprise and safety necessities
- Have to satisfy FAA criminal history checks to qualify for unescorted access privileges to airport protection identity show areas (SIDA), if relevant
- Have to be able to comfy appropriate airport authority and/or US Customs security badges, if applicable
- Must be legal to paintings within the U.S
Desired qualifications- schooling & previous task revel in
- Working understanding of Sabre or another Passenger carrier system
- Preceding head to head customer service revel in
- Running in a quick pace surroundings
Remote Airline Jobs
Some Important Points to Know Before Applying To Company
- Company culture: Make sure to research the company’s culture before applying. Look for reviews from current and former employees, and check out the company’s social media pages to get a sense of their values and work environment.
- Job requirements: Make sure you meet the qualifications listed in the job description before applying. If you’re not sure, reach out to the hiring manager or recruiter to ask for clarification.
- Company values: Look for a company whose values align with your own. This will make you more motivated and engaged in your work, and will help you feel like you’re making a meaningful contribution.
- Compensation and benefits: Make sure you’re clear on the salary range and benefits package being offered. Consider factors like health insurance, retirement savings plans, and paid time off when evaluating the offer.
- Growth opportunities: Look for a company that offers opportunities for professional development and career advancement. Ask about training programs, mentoring, and opportunities to take on new responsibilities or roles.
- Reputation: Research the company’s reputation in the industry and among its customers. Look for news articles or reviews that may give you insight into how the company is perceived.
- Work-life balance: Consider the company’s approach to work-life balance. Do they offer flexible schedules or remote work options? Is there an expectation of working long hours or being constantly available?
- Diversity and inclusion: Look for a company that values diversity and inclusion. Check out their diversity statistics and see if they have any initiatives or programs aimed at creating a more inclusive workplace.
- Company performance: Look at the company’s financial performance and growth trajectory. Consider factors like revenue, profitability, and stock performance when evaluating the company’s prospects for long-term success.
- Interview preparation: Prepare thoroughly for the interview process. Research the company, review your resume and cover letter, and practice your answers to common interview questions. Be prepared to ask thoughtful questions about the company and the role.
