Jobs.Netflix.Com In Netherlands #Apply For It Now!! @Jobvacancyinfo ( Researcher, Customer Service Insights )
Company Name: Netflix
Post Name: Researcher, Customer Service Insights
Qualification: Graduation
Industry: Private
Employment Type: Full Time
Work Hours: 8 Hours
Salary: €10 – €20/Hour
Location: Amsterdam, Netherlands
Jobs.Netflix.Com In Netherlands #Apply For It Now!! @Jobvacancyinfo ( Researcher, Customer Service Insights )
Full Description:
Are you captivated with consumer enjoy? Do you discover yourself thinking about how client interactions will be improved? Are you skilled in analyzing qualitative and quantitative statistics, and threading them together to tell a compelling tale? Do you thrive on being a part of a worldwide group?
The Netflix customer support (CS) Insights group is looking for a Researcher for customer service Insights in Amsterdam. The CS Insights team generates actionable insights by way of studying the voice of the client to decorate the Netflix guide revel in. The function will document into the supervisor of customer service Insights primarily based out of Amsterdam. They will join a team of global researchers positioned around the world.
Applicants have to display that they may be each curious and analytical, enthusiastic about consumer stories, and professional storytellers. They must be an first rate communicator in each written and spoken English.
Jobs.Netflix.Com In Netherlands #Apply For It Now!! @Jobvacancyinfo ( Researcher, Customer Service Insights )
Responsibilities
- Amassing and studying consumer feedback:
- Design and execute advert hoc studies tasks the use of various methodologies to improve outside and inner CS enjoy
- Pay attention to call recordings and overview chat and make contact with transcripts to perceive subject matters inside the patron revel in and examine factors of friction related to the purchaser journey
- Create analysis frameworks, brief external analysts and review their work
- Leverage metrics dashboards and statistics tools to discover subsets of CS contacts to investigate throughout regions, languages, and patron segments
Communicating actionable insights & developments:
- Craft clean, compelling, and concise testimonies from patron evaluation in business English
- Leverage multiple information assets to assist inform a complete tale that marries qualitative and quantitative findings
- Present analysis to key stakeholders inside CSTurn complex commercial enterprise problems into simple and actionable suggestions
- Collaborate with CS Insights peers to develop and percentage high-quality practices across regions
- Coping with projects:
- Work in a consultative style with stakeholders to define assignment approach, cope with roadblocks, and deliver insights that power action
- Increase challenge plans and apply task control rigor to satisfy cut-off dates
- Collaborate with diverse stakeholders and partners within the CS organisation
Qualifications
- Bachelor’s diploma within the subject of studies, advertising, commercial enterprise, analytics or other related fields
- 7+ years of corporate work revel in in a studies and/or evaluation role required
- Experience on both the “patron-facet” and “provider/dealer side” of research is preferred
- Capable to analyze large quantitative datasets and summarize key insights into subject matters required
- Facts savviness and experience in quantitative data evaluation the usage of Excel, Google Sheets or different reporting gear
- Previous revel in in customer service and/or voice of the consumer facts is a plus
- Remarkable written and oral verbal exchange competencies in English
- Skillability in German, French or Italian is a plus
- Some experience executing qualitative research is a plus
- Revel in with sq. Is a plus
Jobs.Netflix.Com In Netherlands #Apply For It Now!! @Jobvacancyinfo ( Researcher, Customer Service Insights )
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- Company culture: Make sure to research the company’s culture before applying. Look for reviews from current and former employees, and check out the company’s social media pages to get a sense of their values and work environment.
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- Compensation and benefits: Make sure you’re clear on the salary range and benefits package being offered. Consider factors like health insurance, retirement savings plans, and paid time off when evaluating the offer.
- Growth opportunities: Look for a company that offers opportunities for professional development and career advancement. Ask about training programs, mentoring, and opportunities to take on new responsibilities or roles.
- Reputation: Research the company’s reputation in the industry and among its customers. Look for news articles or reviews that may give you insight into how the company is perceived.
- Work-life balance: Consider the company’s approach to work-life balance. Do they offer flexible schedules or remote work options? Is there an expectation of working long hours or being constantly available?
- Diversity and inclusion: Look for a company that values diversity and inclusion. Check out their diversity statistics and see if they have any initiatives or programs aimed at creating a more inclusive workplace.
- Company performance: Look at the company’s financial performance and growth trajectory. Consider factors like revenue, profitability, and stock performance when evaluating the company’s prospects for long-term success.
- Interview preparation: Prepare thoroughly for the interview process. Research the company, review your resume and cover letter, and practice your answers to common interview questions. Be prepared to ask thoughtful questions about the company and the role.
