American Airlines Remote Customer Service, American Airlines Jobs @Full Time ( Customer Service Manager )
Company Name: American Airlines
Post Name: Customer Service Manager
Qualification: Graduation
Industry: Private
Employment Type: Full Time
Work Hours: 8 Hours
Salary: $20-30/hour
Location: Oklahoma, USA
American Airlines Remote Customer Service, American Airlines Jobs @Full Time ( Customer Service Manager )
Full Description:
Why you’ll love this process
This activity is a member of the sector Stations crew in the client enjoy division.
Chargeable for making sure a excessive performing operation by using leading, attractive, coaching and developing the front-line group contributors. Additionally liable for supporting their teams’ efforts in creating a safe, reliable operation even as delivering an extended patron revel in.
American Airlines Remote Customer Service
What you may do
- Drives operational excellence
- Creates an surroundings that cares for our frontline team members and celebrates the crew successes
- Leads airport group to perform their paintings in a safe, green manner and in compliance with Federal, kingdom and local regulations such as DOT, FAA and different government corporations
- Affords frontline group wonderful support thru a selection of mechanisms in order for them to deliver advanced customer support
- Coaches and mentors frontline crew individuals in skill development, customer service elevation and enterprise way of life behaviors
- Promotes an surroundings of mutual appreciate and consider among frontline group participants
- Establishes and promotes effective relationships with external and inner customer base that fosters compassion, authenticity, integrity, appreciate and dignity
- Presents the route and suitable assist structure the usage of effective sources to enable the group to deliver high performance
- Assesses operational surroundings and situations to make certain corporate and nearby scorecard metrics are fulfilled thru collaboration across departments and tiers
- Capability to work greater hours while there are operational desires
- Capacity to paintings rotating shifts such as weekends, vacations and days-off
All you may want for success
Minimum qualifications- education & earlier process enjoy
- excessive college degree or GED equivalency
American Airlines Jobs @Full Time ( Customer Service Manager )
Preferred qualifications- education & earlier activity enjoy
- preceding airport customer support revel in
- 2 years revel in main others
- Understanding of organisation rules and approaches and functional automation applications
American Airlines Remote Customer Service
Skills, Licenses & Certifications
- capacity to convey out the exceptional overall performance in the body of workers thru proactive employee engagement and support for an inclusive operating surroundings
- Ability to actively concentrate – giving full interest to what different humans are announcing, taking time to apprehend the points being made, asking questions as appropriate
- Vital thinking potential – using good judgment and reasoning to identify the strengths and weaknesses of alternative answers, conclusions or strategies to troubles
- Ability to display and investigate performance of self, team members and the operation to make enhancements or take corrective action.
- Robust decision making skills
- Capability to paintings independently as well as collaboratively
- Capability to paintings under disturbing operational conditions
- Potential to prioritize and execute with a sense of urgency and preciseness
- Capability to use sound enterprise judgment to remedy issues with inner and external clients
- Potential to coordinate station sports and collaborate with multi-functional departments and companies to make certain important desires are met for a safe, green, on-time operation
- Expertise of Microsoft workplace to consist of word, Excel, PowerPoint, Outlook, and so on.
- Has USPS clearance or the capability to achieve USPS clearance. USPS has a 5-yr united states of america residency requirement.
Some Important Points to Know Before Applying To Company
- Company culture: Make sure to research the company’s culture before applying. Look for reviews from current and former employees, and check out the company’s social media pages to get a sense of their values and work environment.
- Job requirements: Make sure you meet the qualifications listed in the job description before applying. If you’re not sure, reach out to the hiring manager or recruiter to ask for clarification.
- Company values: Look for a company whose values align with your own. This will make you more motivated and engaged in your work, and will help you feel like you’re making a meaningful contribution.
- Compensation and benefits: Make sure you’re clear on the salary range and benefits package being offered. Consider factors like health insurance, retirement savings plans, and paid time off when evaluating the offer.
- Growth opportunities: Look for a company that offers opportunities for professional development and career advancement. Ask about training programs, mentoring, and opportunities to take on new responsibilities or roles.
- Reputation: Research the company’s reputation in the industry and among its customers. Look for news articles or reviews that may give you insight into how the company is perceived.
- Work-life balance: Consider the company’s approach to work-life balance. Do they offer flexible schedules or remote work options? Is there an expectation of working long hours or being constantly available?
- Diversity and inclusion: Look for a company that values diversity and inclusion. Check out their diversity statistics and see if they have any initiatives or programs aimed at creating a more inclusive workplace.
- Company performance: Look at the company’s financial performance and growth trajectory. Consider factors like revenue, profitability, and stock performance when evaluating the company’s prospects for long-term success.
- Interview preparation: Prepare thoroughly for the interview process. Research the company, review your resume and cover letter, and practice your answers to common interview questions. Be prepared to ask thoughtful questions about the company and the role.
